WhiteSand has worked with some of the largest IT organizations in the world in both gaming and non-gaming industries. Some of this work included publically traded gaming corporations and Fortune 50 companies where WhiteSand conducted a comprehensive review of the IT organization and their ability to support current and future technology initiatives, hardware and software applications, and the integration of technology throughout the business. The results of the assessment include recommendations for staffing, hardware purchases, software application acquisition, and overall functionality of IT with operating departments.
Software Application Package Selection
WhiteSand uses an intensive process to evaluate your software application needs and then guides clients through the process of defining business requirements, writing and issuing RFPs, scoring responses, negotiating terms, and preparing an implementation plan. WhiteSand utilizes a formal methodology that provides objective and quantitative results allowing clients to make unbiased decisions. This approach helps clients find the right software products to meet their business needs today and in the future.
WhiteSand consultants have successfully managed many large-scale IT projects related to system implementations, casino openings, acquisitions, and major system conversions. WhiteSand understands the distinct challenges associated with implementations and upgrades. We use the experience of over 50 successful implementation and upgrade projects to create effective project plans and foresee issues before they can delay a project. WhiteSand is familiar with many of the vendors in the gaming marketplace and has experience managing their delivery efforts. WhiteSand provides outstanding project management with an emphasis on planning and resource management under an umbrella of constant communication.
IT Department Organization, Staffing Levels and Salaries
WhiteSand has substantial experience working with casino IT departments and understands the specialized reporting structures and employee skill sets required. Staff members are the most valuable asset of an IT organization, and it is essential to employ individuals with skill sets that match the business’s current and future responsibilities and objectives. In addition, the organization must provide an appropriate reporting structure and corresponding salaries to ensure an efficient use of time, money and talent. WhiteSand works with clients to provide custom tailored analysis and recommendations that take into account the size and complexity of the casino resort organization, location and business objectives.
Casino Pre-Opening IT Planning and Design
WhiteSand has played a key role in numerous casino resort openings in jurisdictions around the world. WhiteSand works alongside property resources and key contractors to provide a broad spectrum of pre-opening and planning services including:
- Application selection and implementation;
- Technology infrastructure;
- Audio/video requirements;
- Surveillance and security;
- RF and wireless requirements;
- IT security;
- Budgets and capital requirements;
- Staffing and organization;
- Gaming floor layouts; and
- Low-voltage requirements.
Technology Maintenance and Support Agreement Review
Organizations require numerous systems, purchased over a period of time, in order to efficiently operate their businesses. All of these require maintenance and support agreements, which result in sizeable annual budget items. WhiteSand has saved clients significant dollars by reviewing these agreements and eliminating waste and redundancy along with identifying areas for consolidation.