Industry Articles

Guest Experience – The Last Differentiator: Part 2

This is the second of a three part series exploring the guest experience in casino resorts. The first installment focused on creating and delivering an exceptional guest experience – click here…

Two firms to conduct market studies for proposed Cedar Rapids casinos

Public can weigh in on Sept. 26; decision expected in November COUNCIL BLUFFS — The path forward for a high stakes decision of whether to approve a gambling license for one or more casinos in downtown Cedar Rapids became clearer today. White Sand…

Project Management

The systems and solutions of the gaming industry have changed, but the method of acquiring/building, installing, testing, and going live have not changed.  It requires a Project Manager that has an acute attention to detail, a get-it-done…

New Jersey to vote on bill to regulate daily fantasy sports

Associated Press · May 22, 2017 at 12:03 am TRENTON, N.J. (AP) – Lawmakers in New Jersey are set to vote on legislation to regulate and tax daily fantasy sports. The Democrat-led Assembly is scheduled to vote Monday on a bill that would impose a…

‘Skilled’ gambling machines debut at Foxwoods

May 22, 201 The new video game gambling machine at Foxwoods Patricia Daddona Foxwoods Resort Casino has introduced skill-based video game gambling machines in partnership with New York City-based GameCo. Inc., the two companies said Monday. The new…

WhiteSand Tech Report – July 2010

This is the second in our series of presenting new and interesting uses of technology in the casino-hotel-resort environment. This month we look at an example of technology vendors pushing features and functionality down to mobile, handheld devices…

Total Patron Value – The Search for the Holy Grail

Casinos do an excellent job of identifying, capturing and tracking information about their players. The challenge is to identify, capture and track information about customers not just players. Customers, unlike players, spend money throughout the…

WhiteSand Tech Report – April 2010

This is the first in a monthly look at products recently introduced to the market which we think may be of interest to our clients and friends in the industry. Over the past decade, hotel and resort operators have been trying to provide more and…

The Changing Face of the IT Organization

Recent changes to the IT organization have mostly consisted of downsizing by eliminating redundancy or non-essential positions in order to save money. But more recent changes in technologies are requiring IT organizations to change the skill sets…